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Making Sense of Mobile Technology | SAGE Open

Mobile technologies have facilitated a radical shift in work and private life. In this article, we seek to better understand how individual mobile technology users have made sense of these changes and adapted to them. We have used narrative enquiry and sensemaking to collect and analyze the data. The findings show that mobile technology use blurs the boundaries between work and private life, making traditional time and place distinctions less relevant. Furthermore, work and private life can be integrated in ways that may be either competitive or complementary. We also observed an effect rarely discussed in the literature—the way personal and professional aspirations affect how work and private life are integrated. Implications include the need for researchers and organizations to understand the wider consequences that arise from the integration of work and private life roles.

Full Text: Making Sense of Mobile Technology | SAGE Open

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GAO — Broadband: Intended Outcomes and Effectiveness of Efforts to Address Adoption Barriers Are Unclear | Full Text Reports…

 

 

 

Full Report: Broadband: Intended Outcomes and Effectiveness of Efforts to Address Adoption Barriers Are Unclear
Source: Government Accountability Office

Home broadband adoption can provide a number of social and economic benefits, according to literature from academic, government, and other research sources and interviews GAO held with researchers, consumer and industry organizations, and government officials. For example, broadband provides access to employment opportunities by providing the means to search and apply for jobs and participate in online job training. It also provides access to a number of government benefits, serves as a conduit for civic participation, and provides a means to connect family members, among other benefits.

Affordability, lack of perceived relevance, and lack of computer skills are the principal barriers to broadband adoption identified by literature and stakeholders GAO interviewed. Efforts to address these barriers include projects to increase broadband adoption that were funded by grants from the National Telecommunications and Information Administration’s (NTIA) Broadband Technologies Opportunities Program (BTOP) and outreach and other efforts by the Federal Communications Commission (FCC) and NTIA. GAO identified three key approaches used to address adoption barriers:

  • Discounts on computer equipment and broadband subscriptions.
  • Outreach efforts to promote broadband availability and benefits.
  • Training to help people develop skills in using computers and broadband.

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Accenture Survey Shows Federal Agencies See Benefits of Digital Tools

Accenture Survey Shows Federal Agencies See Benefits of Digital Tools, but Concerns About Costs, Budgets Remain
Source: Accenture

More than two years after the White House announced its Digital Government Strategy to better meet citizen needs, federal agencies report positive outcomes from digital services, but remain concerned over budget constraints and costs of implementation, according to survey research conducted by Accenture Federal Services and Government Business Council.

The survey research was designed to assess the perceptions, attitudes and experiences regarding digital collaboration and service delivery of nearly 400 senior-level executives across more than 30 U.S. federal defense and civilian agencies. The findings are outlined in a report, Delivering on Digital Government.

According to the report, government executives believe digital services help drive improved collaboration within and across federal organization and help harness emerging technologies to enable people – and an increasingly mobile workforce – to access high quality information and government services.

The survey indicates that three in four respondents identified positive outcomes from digital services, including improved employee efficiency or productivity (selected by 49 percent of respondents) and increased ease of service delivery to citizens (48 percent). More than one-third (37 percent) said that digital tools also save customers time.

Yet only 33 percent of respondents said they had realized cost savings by implementing digital tools. In fact, the majority of respondents (63 percent) cite limited budgets as the biggest barrier to digital adoption, with 50 percent reporting that agencies are not allocating an appropriate level of funding to support digital tools and services.

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