Posted on August 12, 2015.
Federal agency and department presence on social media varies widely—some have multiple accounts on various platforms while others have just a page or two that is updated infrequently. I wanted to find out what makes some sites more useful than others, so I set out to look at as many federal social media pages as… Read more »
Full Story: Top Takeaways From Some of the Best Fed Facebook Pages – GovLoop
Cutting to the core of the article, here are the 6 key takeaways:
- “Be visual with what you share, but also find fun ways to tell your audience about how the work in your department or agency gets done. Who are the people behind the curtain?”
- “Really consider who your audience is and target your posts to them.”
- ” When you deal with difficult-to-understand or explain topics, find a way to break down the information for the general public.”
- “If you offer services, use some of your page to help the public easily gain access to those services, and be ready to answer questions about them.”
- “Be prepared to respond to as many of the (legitimate) questions or comments you receive.”
- “You can use your Facebook page to inform about all of the things that you do or offer. Don’t be pigeonholed by what your audience thinks are the only things that you do. Expand their knowledge and share your awesomeness!”
My own take (Bill Drew) on this is that libraries are good at this type of thing and need to extend it to the social side of their presence in the cyber environment. Why would you do otherwise?
Source: New Tech for Federal Libraries
Posted in NewTech4FedLib, Web/Tech
Posted on June 29, 2015.
The Facebook Page for DMIL is now active again. You can find it at DMIL Facebook . Please tell all of your military library peers and friends about this.
Posted in Current Events, slider
Posted on January 29, 2015.
Originally posted in DigitalGov blog
Federal agencies must prepare social media readiness procedures for cyber-vandalism, effectively recover control during an incident, and respond quickly to the public to maintain confidence in digital services.
A new toolkit developed by more than a dozen government managers and representatives from major social media platforms, “Readiness, Recovery Response: Social Media Cyber-Vandalism Toolkit,” will help agencies evaluate and improve security of their programs to ensure they are better prepared for emerging challenges.
In light of recent social media cyber-vandalism incidents affecting public services, the SocialGov Community — including almost 900 digital engagement managers from across government — assembled a working group tasked to compile a best practices resource any agency could customize.
One week later, following the rapid collaborative development process outlined in the U.S. Public Participation Playbook, the new resource is now available as a “living document” for continuous enhancement and expansion to match evolving technologies. We hope experts both within and outside government will continue to improve and expand upon with more training and resources as they develop.
The federal working group assembled to deliver this collaborative resource includes:
- Alla Goldman, Information Sharing Environment, Office of the Director of National Intelligence
- Ashley Wichman, GSA
- Dan Kenny, GSA Emerging Leader Program
- Dannielle Blumenthal, National Institute of Standards and Technology
- David Hamm, State of Minnesota
- Debra Harris, Defense Finance and Accounting Services
- Jacob Parcell, GSA
- Jessica Milcetich, USA.gov
- Jordan Higgins, Defense Intelligence Agency
- Jody Bennett, Department of State
- Justin Herman, GSA
- Kat Mullins, USAJobs
- Natasha Lim, U.S. Securities and Exchange Commission
- Scott Horvath, U.S. Geological Survey
- Travis Brickey, Tennessee Valley Authority
Representatives from all major social media platforms were also invited to participate, including active participation from teams from Facebook, Hootsuite, LinkedIn and more.
For more information, or to suggest enhancements to the new resource, please contact Justin Herman and Daniel Kenny.
Posted in NewTech4FedLib